The Human Impact of Fraud and Financial Crime on Customer Trust in Banks
How Fraud and Financial Crime Affects Customer Trust in Banks: Insights from 4,000 Banking Customers.
The survey results revealed that many bank customers are unaware of the distinctions between various types of financial crimes and rely heavily on their banks for reimbursement. In many cases people are lulled into a false sense of security by the numerous, generic warnings that they receive.
Download this report to gain more insights into:
- Artificial Intelligence and customer loyalty;
- Customer concerns around limited knowledge and awareness of fraud prevention;
- Customer sentiment regarding AI in Banking.
